Refund policy

Unopened products: returns within 30 days

You may request a return within 30 days of receiving your order. The filter must be unused, unopened and in its original, intact packaging. Please keep your receipt or proof of purchase.

Opened filters and hygiene

GhostPuff is a personal-use product that comes into contact with the mouth. For hygiene reasons, we do not accept change-of-mind returns or exchanges once the filter's packaging has been opened, even if the filter has not been used. We cannot resell an opened filter.

Cancelling before delivery

You can request cancellation before your order arrives by emailing ghostpuffinc@gmail.com with your order number. If the order has not been dispatched, we will arrange its cancellation. If it is already in transit, we will help arrange its return; an immediate stop to delivery cannot always be guaranteed. Keep the filter's packaging unopened.

How to arrange a return

Contact ghostpuffinc@gmail.com before sending anything back. Once your return is accepted, we will provide a return shipping label and instructions.

Our return warehouse is I STORE STORING IN PUBLIC STOREHOUSES L.L.C, Al Jurf Industrial Area 3, Jeddah Street, Warehouse No. 5 and 6, Ajman, United Arab Emirates. Please obtain return instructions from us before sending your parcel to the warehouse. This is the fulfillment warehouse, not our registered company address.

Damaged, defective or incorrect items

Please inspect your order on arrival and contact us promptly if the product is defective, damaged or not what you ordered. Include your order number and a description of the issue. We will assess the issue and arrange the applicable remedy. The restriction on opened-product change-of-mind returns does not limit your mandatory rights concerning defective, damaged or incorrectly supplied products, or any other rights that cannot be excluded by applicable law.

Exchanges

For an eligible unopened product, contact us to arrange a return. Once the return is accepted, you can place a separate order for the replacement you prefer.

Refunds

We will notify you after receiving and inspecting the returned product. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund. For a cancellation before dispatch, this period begins when the cancellation and refund are approved. If more than 15 business days have passed since approval, contact ghostpuffinc@gmail.com.